Cancellations, Returns and Refunds Policy
We make every effort to fulfill all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department. Our Customer Service Team will communicate to you if all or any portion of your order is cancelled. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.
Cancellation by the Customer:
Please contact our Customer Service in case you wish to cancel the Order. On receipt of the cancellation notice, we shall cancel the order and refund the entire amount (less any transaction charges or banking charges that might have been incurred by us for receiving and returning the payment) if the order has not been processed by us. We will not be able to cancel orders that have already been processed or shipped out by us. In some cases this can happen in an hour after you place the order.
Returns & Refunds Policy:
Due to the peculiar nature of items that we deal in (i.e. Fashion Jewelry and Accessories), we are unable to accept any returns except in the following cases only:
- If the item you have received IS NOT the item you had ordered. This may happen by mistake very rarely (we're humans too after all).
- You have received a genuinely defective item. The following rules will always apply for deciding whether the item is defective or not:
- Many of our items are hand-crafted. Irregularities in design are a feature, rather than a defect in most items whether hand-crafted or not.
- Fashion Jewelry photos displayed on the website are taken in close-up mode to show detail, due to which the photos alone are not a good indication of size. We have specifically mentioned size details in the description of each item. In case you do not find size information or if you have any doubts regarding this, please contact us on 07 666 666 911 at any time before placing your order. Please note that we cannot accept returns if you purchase a wrong sized item.
- Damages due to neglect, improper usage or application will not be covered under our Returns Policy. We would need you to send us a digital photograph of the defective item received by email to email@example.com within 24 hrs of receiving the items.
Procedure for Returns & Refund Claims:
- For any kind of returns, we would need you to send us a digital photograph of the wrong / defective item received by email to firstname.lastname@example.org within 24 hrs of receiving the items..
- After this, you need to send us the item by courier to our Registered Address mentioned on our Contact Us page. If the refund claim is accepted, we will also refund to you the cost of such delivery (if you email us the scanned courier fees receipt) subject to a maximum of Rs. 100. Please note that returns and refund claims can be accepted ony if we receive back the items in the same condition as they were delivered to you including all packing material, boxes, pouches if any. All claims will be subject to inspection of returned items by Chiknify.com staff. Please mention your Name, Order Number, and Mobile Number, on the return parcel, and insert the original invoice along with the returned item.
- When the Return and Refund Claim is accepted, the refund amount will be calculated as the total amount paid by you less any Delivery charges, Cash on Delivery convenience charges, Gift Wrapping Charges and any transaction charges or banking charges that might have been incurred by us for receiving and returning the payment.
- Refund amount will be returned to you as follows:
- In case you have paid by Credit / Debit Card or Online Banking through our Payment Gateway Partner, the Nett refund amount will be credited back to you in the same manner through our Payment Gateway Partner.
- In case you have paid by Cash on Delivery or any other mode, we can return the Nett refund amount to you either by NEFT Bank Transfer or as a Credit Coupon Code which can be used on our website by you as per your preference.